It's official
12 December 2003 16:20![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mandragoraDHL are crap.
Several weeks ago, in the dim mists of time of yore I ordered the complete Professionals DVD box set from amazon.co.uk.
And lo, two days after placing said order did they cause the DVDs to be sent out. By DHL.
Who (in an abrupt change of syntax) duly delivered the items to my door. When I was at work.
Now, in the normal course of events one would think that the DHL person would put a note through my letter box. You know, something along the lines of, 'We tried to deliver a package but you were out, so please contact us at the below number to arrange for delivery'. That sort of thing.
But no. The thought that if they didn't actually tell me that they'd tried to deliver a parcel to me I might not actually know that the parcel was sitting at their Enfield depot evidently didn't cross the idiot DHL person's mind.
It was only after I contacted amazon about the delivery (working my way through their labyrythine contact pages) that the truth came to light. To their credit amazon got back to me very quickly (within 2 hours) with all the necessary info to enable me to sort out the problem. Delivery is now going to take place at my office address on Monday.
Anyway, if anyone is waiting for an amazon.co.uk parcel which qualifies for free delivery and hasn't received it even though it was shipped more than 5 working days ago, it's worth contacting amazon. Y'know, just in case DHL forgot to let you know that they have your parcel and need to arrange for delivery...
I'm sitting here admiring an absolutely beautiful bouquet of flowers that were delivered to me from counsel's chambers today. They're of a seasonal nature, all white and green and tastefully partly sprayed in glitter. It's not just a bouquet, it's a work of art.
Sadly, it's a grovel bouquet, to apologise for counsel's chambers screwing up in getting some papers to leading counsel for a court hearing on a Monday morning. As a result of their cock-up I had to make a special trip into the office on a Sunday to sort out a new set of papers. I frequently end up working at the weekends, it's part of the job. However, to end up having to work due to someone else's neglect (as opposed to unexpected developments in the case, or sheer weight of work) is something else again. Hence the bouquet. It smells lovely, too.
Office party tonight. I shall go along later, too much work to do to knock off at 5.30pm. Gotta work Saturday, too. Why yes, this is the sound of Mandragora whinging. But I do it so well, sez I.
Several weeks ago, in the dim mists of time of yore I ordered the complete Professionals DVD box set from amazon.co.uk.
And lo, two days after placing said order did they cause the DVDs to be sent out. By DHL.
Who (in an abrupt change of syntax) duly delivered the items to my door. When I was at work.
Now, in the normal course of events one would think that the DHL person would put a note through my letter box. You know, something along the lines of, 'We tried to deliver a package but you were out, so please contact us at the below number to arrange for delivery'. That sort of thing.
But no. The thought that if they didn't actually tell me that they'd tried to deliver a parcel to me I might not actually know that the parcel was sitting at their Enfield depot evidently didn't cross the idiot DHL person's mind.
It was only after I contacted amazon about the delivery (working my way through their labyrythine contact pages) that the truth came to light. To their credit amazon got back to me very quickly (within 2 hours) with all the necessary info to enable me to sort out the problem. Delivery is now going to take place at my office address on Monday.
Anyway, if anyone is waiting for an amazon.co.uk parcel which qualifies for free delivery and hasn't received it even though it was shipped more than 5 working days ago, it's worth contacting amazon. Y'know, just in case DHL forgot to let you know that they have your parcel and need to arrange for delivery...
I'm sitting here admiring an absolutely beautiful bouquet of flowers that were delivered to me from counsel's chambers today. They're of a seasonal nature, all white and green and tastefully partly sprayed in glitter. It's not just a bouquet, it's a work of art.
Sadly, it's a grovel bouquet, to apologise for counsel's chambers screwing up in getting some papers to leading counsel for a court hearing on a Monday morning. As a result of their cock-up I had to make a special trip into the office on a Sunday to sort out a new set of papers. I frequently end up working at the weekends, it's part of the job. However, to end up having to work due to someone else's neglect (as opposed to unexpected developments in the case, or sheer weight of work) is something else again. Hence the bouquet. It smells lovely, too.
Office party tonight. I shall go along later, too much work to do to knock off at 5.30pm. Gotta work Saturday, too. Why yes, this is the sound of Mandragora whinging. But I do it so well, sez I.
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no subject
Date: 12 December 2003 13:27 (UTC)XXXA.
no subject
Date: 13 December 2003 01:51 (UTC)I had the same problem with an amazon.co.uk delivery through DHL about a month ago. The annoying thing was, for once, it wasn't smutty DVD's or anything fannish, it was textbooks for my course that I urgently needed.
This time the courier left a card saying she couldn't deliver because there was no one in (which was a lie, because at the time it stated on the card, I was sitting in my living room at the front of the house, and had three dogs roaming around...none of us, apparantly, heard her knock!)
I left four messages for her over three days, and even took time off work to be in for the delivery, it never came. When she finally returned my call, I was told 'tough, it's gone back to amazon, you should have been in' *her words*
I made a complaint to amazon (who said there was nothing they could do about the delivery couriers) and a complaint to the courier company, who did apologise, and said that this woman is an idiot. So, why are they still employing her?
I really like amazon, but I won't be ordering from them again until they sort out their crap courier service.
Okay, I confess, I might have been even more miffed if it had been smutty DVD's:)
no subject
Date: 13 December 2003 02:49 (UTC)Back to work.
no subject
Date: 13 December 2003 02:52 (UTC)Oh yeah, apparently, the reason why the courier didn't tell me that he'd attempted to deliver to my address was because he was 'an agency driver'. Oh, that's all right then. Not.
But in my case they made one mistake and are attempting to sort it out. In your case what they did was truly appalling.
Crap, crap, crap.