Good service shocker!
16 May 2004 11:34![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mandragoraMy Angel Seasons One, Two and Three DVDs arrived yesterday from amazon.com, so I settled down late yesterday afternoon with some glee to watch them. The Eurovision Song Contest was on the telly and I wasn't in a kitschy mood, so thank God for Angel.
I decided to whip through each disc to remind myself of the episodes, before settling down to watch them. Yes, I should be watching them in order but I had certain priorities *cough* Lindsey *cough*. All went well, until I got to disc three of Season One. I inserted it, without looking at the label, into the DVD player, settled back with a sense of anticipation knowing that the disc included Hero (Doyle!) and is unmissable. Only to find the episodes from disc two coming up. WTF! Checked and realised that the set included a couple of copies of disc two but, alas, no copy of disc three.
Went to amazon.com's website and realised to my horror that in order to get a replacement I'd have to send the whole Season One box set back. At vast expense, bearing in mind I'd have to ship it from the UK to the US. So, I emailed amazon.com explaining that I only want Season One disc three and don't want to have to send back all of Season One for reasons of expense and also because I wouldn't have Season One to view and salivate over in the meantime.
I received a response within the hour. The email said that a new order had been placed for this 'item' and that it would be shipped to me as expedited delivery at amazon.com's cost and that I don't have to send the original set back as the cost would be prohibitively expensive. Now that's service. Well done amazon.com. Thought I'd post this because good service deserves recognition and also it may be useful for any UK people who purchase from amazon.com to know that they are very reasonable when it comes to defective items.
Now, I don't know what the 'item' will consist of and whether it will be simply a copy of Season One disc three or whether it will be a whole new box set for Season One (but wouldn't it be lovely if it's the latter). Whatever happens, though, I do have a copy of Season One disc two to give away and possibly a whole Season One box set, sans disc three. So, does any of the London crowd with an all-regions DVD player want it. Answers on a postcard to...*g*
Saw Van Helsing on Friday night. It was pure hokum but very well done and entertaining hokum. Good silly fun. Plus, Hugh gets (a large percentage of) his kit off. Reason enough to go see it, I think.
I decided to whip through each disc to remind myself of the episodes, before settling down to watch them. Yes, I should be watching them in order but I had certain priorities *cough* Lindsey *cough*. All went well, until I got to disc three of Season One. I inserted it, without looking at the label, into the DVD player, settled back with a sense of anticipation knowing that the disc included Hero (Doyle!) and is unmissable. Only to find the episodes from disc two coming up. WTF! Checked and realised that the set included a couple of copies of disc two but, alas, no copy of disc three.
Went to amazon.com's website and realised to my horror that in order to get a replacement I'd have to send the whole Season One box set back. At vast expense, bearing in mind I'd have to ship it from the UK to the US. So, I emailed amazon.com explaining that I only want Season One disc three and don't want to have to send back all of Season One for reasons of expense and also because I wouldn't have Season One to view and salivate over in the meantime.
I received a response within the hour. The email said that a new order had been placed for this 'item' and that it would be shipped to me as expedited delivery at amazon.com's cost and that I don't have to send the original set back as the cost would be prohibitively expensive. Now that's service. Well done amazon.com. Thought I'd post this because good service deserves recognition and also it may be useful for any UK people who purchase from amazon.com to know that they are very reasonable when it comes to defective items.
Now, I don't know what the 'item' will consist of and whether it will be simply a copy of Season One disc three or whether it will be a whole new box set for Season One (but wouldn't it be lovely if it's the latter). Whatever happens, though, I do have a copy of Season One disc two to give away and possibly a whole Season One box set, sans disc three. So, does any of the London crowd with an all-regions DVD player want it. Answers on a postcard to...*g*
Saw Van Helsing on Friday night. It was pure hokum but very well done and entertaining hokum. Good silly fun. Plus, Hugh gets (a large percentage of) his kit off. Reason enough to go see it, I think.
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Amazon.com and customs
Date: 16 May 2004 16:35 (UTC):-)
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