Fucking Virgin Media strikes again

[mandragora]

So, what have those fuckers done now, I hear anyone who's with Virgin-fucking-media ask?

I've just received an email from the bastards.

From 1 July the broadband helpline number is changing. Which, okay. But what is most definitely not okay is that we're now going to have to pay 25 pence per minute, plus a 10 pence connection charge, to talk to them when we have a problem with the service. That's from a Virgin Media line, BTW. Phoning from some other line could cost even more.

Yes, that's right. The service that was previously free (when connecting from a Virgin Media line) is now going to cost us what could potentially be a large sum - I mean, have you ever tried to sort out a broadband problem? It can take forever.

I phoned up to complain. Person I spoke to knew nothing about it, but could - and did - sympathise. I mean, it's not as if I'm paying a small amount for my bleeding broadband as is, let alone have to pay for it to be fixed when chances are it's their fault it's gone wrong in the first place.

I shall be writing a letter of complaint.

The address is:
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

Christ! Every piece of news since Telewest was taken over by Virgin-fucking-Media has been bad. But this is plain insulting.

*hates*

Comments

[lost-house.livejournal.com]

el reg reported this & some of the commenters seemed to think that if there was a genuine problem on their part, they would refund the call cost (though if you cal via anything but their own phone lines, that process might be quite painful).

of course, if you get a refund when the trained support monkies decide that your problem does not match anything on their script (like, for example, all of the cable in your area is out for maintainance but they don't know about it. yes, Tem, i'm looking at you:) and therefore the problem *must* be with your computer, i don't know...

[temaris.livejournal.com]

I never bothered complaining about that in the end. I'm throwing it into the letter about the call charges though, just as 'and another thing!'